FAQs

These are some of the most asked questions about us and our Remote Control Camp Light Kit. If you still have questions, please email contact@customextras.com.au and we will get back to you ASAP!

 

Do you offer free shipping?

Yes! All orders over $99 come with free shipping.

 

Do you provide after sales support?

Yes! Please get in touch with us if you need help with installation or have any other questions about our products.

 

Can I order custom length power and extension leads?

Yes! Contact us via email for a quote. We aim to ship within 3 days of receiving the custom order, depending on availability of parts.

 

What sort of devices can be used with the kit?

Most of our customers use the kits to control smaller LED lights and lightbars, but any device with a small current draw can be controlled! Customers have connected flood lights, interior lights, rock lights and water pumps to name a few. We recommend a maximum of 5 amps per channel, with a total load not to exceed 10 Amps at any one time.

 

What is the distance the remote can reach?

We have seen the remotes work well in excess of 100 meters. This will depend on the terrain and any obstructions between the receiver and remote.

 

What is the standby current draw of the device without any channels running?

The unit draws minimal current when not being used - it has a standby current of approximately 8.3 milliamps.

  

Is the receiver box waterproof?

No. The box is weather resistant. It should be mounted in a sheltered position away from direct rain/water and sunlight.

 

Can more than one remote be paired to one receiver box?

Yes! More than one remote can be paired with a receiver. If purchased at the same time as a kit, it will be sent out pre-programmed. If purchased at a later date, such as a replacement for a lost remote, instructions will be provided to pair to your existing receiver.

 

Does the kit come with mounting bolts?

No, mounting bolts aren't included. This is due to every installation being different. The unit has 4 mounting holes for either M6 bolts, or suitable rivets/screws.

 

What batteries do the remotes use?

The remotes take 2 x CR2016 button batteries, which are included and installed ready to use.

 

What happens if I loose my remote?

Replacement remotes are available in our store. Instructions on how to pair the new remote to your existing receiver will be provided.